Terms and conditions

Terms and Conditions

Welcome to the Snap Order app. By using the app or the website, you agree to the following terms and conditions. Please read them carefully before using our services.

1. Acceptance of the Terms

Using the Snap Order app (as a customer or a visitor) means you fully accept these terms and conditions and our privacy policy. If you do not agree with any part of these terms, please stop using the app.

2. Account and Registration

To place orders, you may need to create an account with a valid phone number or an active email address. You alone are responsible for keeping your account details confidential and for everything done through your account. The information you give when registering must be accurate and up to date.

3. Orders and Prices

The app shows the menus, products and prices set by each partner restaurant or store, and prices may change without prior notice. Every order is subject to acceptance by the restaurant or store and to the availability of the items at the time of ordering.

4. Delivery

We aim to deliver your orders as quickly as possible, but the delivery times shown are estimates and may be affected by things outside our control, such as traffic, weather or busy periods. Please make sure your delivery address and phone number are correct when you place an order.

5. Payment

You can pay cash on delivery or with the online payment methods available in the app. You confirm that the payment details you provide are correct, and you are responsible for any charges caused by the incorrect use of a payment method.

6. Cancellation and Refunds

An order can be cancelled before the restaurant or store starts preparing it. Once preparation has started or the order is on its way, cancellation may no longer be possible. If there is a problem with the order you receive (missing, damaged or wrong items), please contact customer service soon after delivery so we can look into it.

7. User Conduct

You agree not to use the app for any unlawful purpose, not to try to harm the app, its users or our partner restaurants and stores, and not to give false information when registering or ordering.

8. Limitation of Liability

Snap Order is an intermediary that connects customers with restaurants, stores and delivery partners. We are not directly responsible for the quality of the products supplied by our partner restaurants and stores, but we always follow up on complaints and work with our partners to improve the service.

9. Changes to the Terms

We may change these terms and conditions at any time. Any changes will be posted on this page, and continuing to use the app after a change means you accept the updated terms.

10. Contact Us

For any question about these terms and conditions, you can contact the Snap Order support team directly through the app.